Supports company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Acts as a liaison with all hotel guests requiring special needs and requirements and consistently achieves the service and product delivery standards with a high degree of customer care and service at all times.
To comply with all LQEs & MO Special touches.
Responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up
Handles guest requests and complains in a polite and efficient manner, share information and instructions to relevant team members to ensure guests satisfaction and maintains a record of preferences and complaints. Follow up when necessary.
To be fully aware of the resort information in terms of services offered, opening times, location of venues etc. in order to provide guests with accurate information.
Handles wake-up call requests and delivery according to Mandarin Oriental guidelines
Receiving in room dining guest orders as per Mandarin Oriental guidelines and inputting into Micros Point of Sales System (POS); pro-actively communicating special requests to chefs and waiters.
Requirements:
Supports company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Acts as a liaison with all hotel guests requiring special needs and requirements and consistently achieves the service and product delivery standards with a high degree of customer care and service at all times.
To comply with all LQEs & MO Special touches.
Responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up
Handles guest requests and complains in a polite and efficient manner, share information and instructions to relevant team members to ensure guests satisfaction and maintains a record of preferences and complaints. Follow up when necessary.
To be fully aware of the resort information in terms of services offered, opening times, location of venues etc. in order to provide guests with accurate information.
Handles wakeup call requests and delivery according to Mandarin Oriental guidelines
Receiving in room dining guest orders as per Mandarin Oriental guidelines and inputting into Micros Point of Sales System (POS); pro-actively communicating special requests to chefs and waiters.
Requirements:
Experience in 5 start luxury properties in the same position
